6.4 Updating your device

To carry out an update for your device, you must have a role that has access to the Collect My Updates and Update My Device workflows.

Note: Self-service device update requires additional configuration, as it may not be suitable for all organizations. This configuration also determines what sort of device update is available; you may be able to update your device to the latest credential profile, or you may be able to reprovision your device completely. See section 3.2, Setting up self-service device update.

To request and collect an update for your device:

  1. From the Actions list, click Update My Device.

  2. Insert your device into the card reader or USB slot, then select it from the list of displayed devices and click Continue.

  3. Type the PIN for your device, then click Continue.

    If your system has been configured to carry out a full reprovision for self-service device updates, the MyID Client for Windows displays a confirmation screen.

    Click Continue.

  4. Type and confirm your new PIN, then click Continue.

    The MyID Client for Windows updates your device.